8 Whiteman Street,3006Melbourne

Each room at Crown Promenade Melbourne includes a luxury private bathroom, 42-inch flat-screen TV with cable channels and a minibar. High-speed Wi-Fi access is available. Guests can work out in the fully-equipped fitness center or relax next to the indoor swimming pool with views of the city skyline. Steam rooms and a masseuse are also available. Also, if you book your Crown Casino and Entertainment Complex vacation package in Melbourne with Travelocity, you’ll get access to our best travel discounts. Whatever time of year you choose to visit Crown Casino and Entertainment Complex in Melbourne, it’s always a good idea to reserve a package deal. Our goal is simple.

Crown Metropol offers luxury accommodations on Melbourne’s Southbank. Guests have access to an exclusive lounge (open on select days only) and a bar with panoramic city views.

Each spacious room features stylish modern décor and spectacular views. Air conditioning and an LCD TV are provided. The bathroom includes an oversize shower, large vanity and a privacy screen.

Dining options at Crown Metropol Melbourne include the Mr Hive Kitchen & Bar.

The hotel features 2 swimming pools, an indoor sun-deck relaxation lounge and a world-class fitness center.

Crown Metropol is located next to the Crown Entertainment Complex, and opposite Melbourne Convention and Exhibition Center. It is a 10-minute walk to Southern Cross Station and Docklands.

Rooms: 6

Facilities of Crown Metropol Melbourne

Activities

• Bowling
• Live music/Performance

• Live sports events (broadcast)

Food & Drink

• Restaurant
• Room service

• Bar

• Breakfast in the room
• Special diet meals (on request)

Pool and Spa

• Fitness center
• Indoor pool
• Indoor pool (year-round)

• Pool with view
• Heated pool

• Pool/Beach towels
• Shallow end
• Swimming pool

Transportation

• Car rental

Front Desk Services

• 24-hour front desk
• Newspapers
• Express check-in/out

• Currency exchange
• Tour desk

• Baggage storage
• ATM on site
• Concierge

Entertainment & Family Services

• Casino
• Nightclub/DJ

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• Evening entertainment

Cleaning Services

• Laundry
• Dry cleaning

• Ironing service

• Suit press
• Daily housekeeping

Business Facilities

• Meeting/Banquet facilities
• Business center

• Fax/Photocopying

Shops

• Shops (on site)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms

• Elevator
• Heating

• Smoke-free property
• Air conditioning
• Designated smoking area

Safety & security

• Safe
• 24-hour security
• Smoke alarms

• CCTV in common areas
• CCTV outside property

• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed
• Hand sanitizer in guest accommodation and common areas

• Process in place to check health of guests
• First aid kits available

• Access to healthcare professionals

Physical distancing

• Contactless check-in/out
• Cashless payment available

• Physical distancing rules followed

• Mobile app for room service
• Screens or physical barriers between staff and guests in appropriate areas

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against coronavirus
• Linens, towels, and laundry washed in accordance with local authority guidelines
• Guest accommodation disinfected between stays

• Guest accommodation sealed after cleaning
• Property cleaned by professional cleaning companies

• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation

• All plates, cutlery, glasses, and other tableware sanitized

• Breakfast to-go containers
• Delivered food covered securely

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Public parking is available on site (reservation is not needed) and costs AUD 55 per day.

Policies of Crown Metropol Melbourne

These are general hotel policies for Crown Metropol Melbourne. As they may vary per room type, please also check the room conditions.

Check-in

From 14:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!Up to three children under 18 years stay free of charge when using existing beds.

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There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 4.

There is no capacity for cribs in the room.

Pets

Pets are not allowed.

Accepted credit cards

• Mastercard
• Visa
• UnionPay credit card
• Eftpos
• JCB
• Diners Club
• American Express

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The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

Please note that there is a 1.2% charge when you pay with a credit card.
Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking.
You must show a valid photo ID upon check in. This will be recorded by the property.
For guests paying with cash, EFTPOS or debit card, upon check-in a payment for accommodations is required in full (if not prepaid in advance), plus an additional $200 per night is required as security for any incidental costs, including damage associated with the room.
If staying in a premium room type, an additional credit card pre-authorization of $500 per night, not exceeding $2,000 for bookings of more than 4 nights is required as security for any incidental costs, including damage associated with the room.
In all other room types, an additional credit card pre-authorization of $100 per night is required as security for any incidental costs, including damage associated with the room.
Purchases made throughout the stay must be paid for when ordered.

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